Resolved -
We have successfully addressed the performance degradation affecting Kueski Pay. Service stability and transaction speeds are back to normal. Start Time: 10:47 a.m. End Time: 12:29 p.m.
Feb 22, 13:14 CST
Update -
Our team is working with elevated priority on the degraded performance of Kueski Pay. We are focused on restoring the speed and stability of transactions. The service is still functional but slower than usual. The next update will be provided in 30 minutes.
Feb 22, 11:51 CST
Investigating -
We are investigating an issue causing increased latency (slowness) in Kueski Pay, which may impact the checkout experience. We are actively isolating the cause to return to normal performance. Next update in 30 minutes.
Feb 22, 11:44 CST
Resolved -
Following a period of successful monitoring and confirmed stability, we are officially closing this incident. All services are operating normally. We appreciate your patience while we resolved this issue.
Feb 20, 13:10 CST
Monitoring -
We experienced a partial service degradation that resulted in increased latency during the purchase process. A subset of customers may have encountered delays when completing their purchases. The service is now fully restored and operating within normal parameters. Our team is currently conducting a root cause analysis to determine the underlying issue and prevent recurrence. We will provide additional updates if necessary.
Feb 20, 12:27 CST