We have successfully completed the corrective actions to resolve the service degradation. Kueski Pay is now operating with full stability. We appreciate your understanding during this period of reduced service quality. Start Time: 00:50 (CST) End Time: 17:50: (CST)
Posted Oct 20, 2025 - 19:36 CST
Investigating
Our third-party provider has confirmed the resolution of their incident AWS DNS failure (US-EAST-1), at this moment the Kueski Pay Service is experiencing a service degradation. Our support teams are in a war room still checking the cause of this behavior. We appreciate your patience. The next update will be provided in 30 minutes.
Posted Oct 20, 2025 - 18:00 CST
Update
We are continuing to work on a fix for this issue.
Posted Oct 20, 2025 - 12:52 CST
Update
We are continuing to work on a fix for this issue.
Posted Oct 20, 2025 - 12:45 CST
Update
We are still experiencing a complete disruption in Kueski Pay availability due to a confirmed issue with one of our external service providers. We are actively monitoring their progress toward a resolution.
Posted Oct 20, 2025 - 11:45 CST
Update
The issue with our external provider is still ongoing. We are continuously monitoring their status updates and are exploring alternative routes to process transactions and minimize the impact on Kueski Pay. Our services are otherwise stable. The next update will be provided in 30 minutes.
Posted Oct 20, 2025 - 06:37 CST
Update
We are still experiencing a complete disruption in Kueski Pay availability due to a confirmed issue with one of our external service providers. We are actively monitoring their progress toward a resolution. The next update will be provided in 30 minutes.
Posted Oct 20, 2025 - 05:30 CST
Update
Kueski’s internal teams are working diligently to restore services as quickly as possible. We appreciate your patience and will continue to provide updates every hour, or sooner if available. The next update will be provided within 45 minutes.
Posted Oct 20, 2025 - 05:20 CST
Update
We are past the initial triage phase and have identified the core issue affecting Kueski Pay availability. We are currently implementing a workaround/fix and closely monitoring service recovery. We appreciate your patience. The next update will be provided in 30 minutes.
Posted Oct 20, 2025 - 02:05 CST
Identified
We continue to actively investigate the root cause of the Kueski Pay service disruption. Our engineering team has narrowed down the potential causes and is testing a mitigation path. There is no change in impact at this time, but we are making progress. The next update will be provided in 30 minutes.
Posted Oct 20, 2025 - 01:56 CST
Investigating
We are experiencing a complete service disruption affecting all Kueski Pay transactions. Our engineering teams are working diligently to identify the root cause and restore full service. Next update in 30 minutes.