All Systems Operational

Uptime over the past 90 days. View historical uptime.
Kueski Pay Service Operational
90 days ago
99.01 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Kueski Pay will be under maintenance on November 4th, 2025, downtime is expected (Upscale) Nov 4, 2025 01:00-03:00 CST

On Tuesday, November 4th, starting at 1:00 hrs CST (MXT) our Kueski Pay service will be under maintenance.

During the scheduled window, the Kueski Pay service will be unavailable for 2:00 hours, so customers cannot perform purchase transactions.

Refer to: CHANGE-4927
Posted on Oct 21, 2025 - 15:43 CST

Kueski Pay will be under maintenance on November 5th, 2025, downtime is expected (Release Train 21st) Nov 5, 2025 01:00-03:00 CST

On Wednesday, November 5th, starting at 1:00 hrs CST (MXT) our Kueski Pay service will be under maintenance.

During the scheduled window, the Kueski Pay service will be unavailable for 2:00 hours, so customers cannot perform purchase transactions.

Refer to: CHANGE-5062
Posted on Oct 21, 2025 - 15:59 CST
Oct 26, 2025

No incidents reported today.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Major Outage: Kueski Pay Unavailable
Resolved - Our support teams have resolved the main issue; now, new Kueski Pay transactions are being processed as usual.
In parallel, transactions impacted during the incident will be processed gradually.
Update will post in the next 30 min.
Oct 22, 19:56 CST
Monitoring - Our support teams have resolved the main issue; now, new Kueski Pay transactions are being processed as usual.
In parallel, transactions impacted during the incident will be processed gradually.
Update will post in the next 30 min.
Oct 22, 19:50 CST
Update - The AML team has rolled back the applied values, but they are still in the evaluation stage of purchases. The team continues to work to resolve the root cause. Currently, no more rejected transactions are being seen, but they are still pending an AML verdict.
Oct 22, 18:44 CST
Update - Our support teams have identified the root cause of the issue and are actively working on a resolution. We will provide additional updates as soon as more information becomes available.
Oct 22, 18:02 CST
Update - We are continuing to investigate this issue.
Oct 22, 17:31 CST
Investigating - Kueski Pay is currently unavailable. We understand the critical nature of this service and are treating this as a top priority incident. We appreciate your patience as we work to quickly resolve the issue. Next update in 30 minutes.
Oct 22, 17:19 CST
Kueski Pay will be under maintenance on October 22th, 2025, downtime is expected (Release Train 20th)
Completed - The scheaduled maintenance have been completed
Oct 22, 02:13 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 01:00 CST
Scheduled - On Wednesday, October 22th, starting at 1:00 hrs CST (MXT) our Kueski Pay service will be under maintenance.

During the scheduled window, the Kueski Pay service will be unavailable for 2:00 hours, so customers cannot perform purchase transactions.

Refer to: CHANGE-4879
Oct 6, 12:09 CST
Oct 21, 2025

No incidents reported.

Oct 20, 2025
Kueski Pay Service Disruption
Resolved - We have successfully completed the corrective actions to resolve the service degradation. Kueski Pay is now operating with full stability. We appreciate your understanding during this period of reduced service quality.
Start Time: 00:50 (CST)
End Time: 17:50: (CST)
Oct 20, 19:36 CST
Investigating - Our third-party provider has confirmed the resolution of their incident AWS DNS failure (US-EAST-1), at this moment the Kueski Pay Service is experiencing a service degradation.
Our support teams are in a war room still checking the cause of this behavior.
We appreciate your patience. The next update will be provided in 30 minutes.
Oct 20, 18:00 CST
Update - We are continuing to work on a fix for this issue.
Oct 20, 12:52 CST
Update - We are continuing to work on a fix for this issue.
Oct 20, 12:45 CST
Update - We are still experiencing a complete disruption in Kueski Pay availability due to a confirmed issue with one of our external service providers. We are actively monitoring their progress toward a resolution.
Oct 20, 11:45 CST
Update - The issue with our external provider is still ongoing. We are continuously monitoring their status updates and are exploring alternative routes to process transactions and minimize the impact on Kueski Pay. Our services are otherwise stable. The next update will be provided in 30 minutes.
Oct 20, 06:37 CST
Update - We are still experiencing a complete disruption in Kueski Pay availability due to a confirmed issue with one of our external service providers. We are actively monitoring their progress toward a resolution. The next update will be provided in 30 minutes.
Oct 20, 05:30 CST
Update - Kueski’s internal teams are working diligently to restore services as quickly as possible. We appreciate your patience and will continue to provide updates every hour, or sooner if available. The next update will be provided within 45 minutes.
Oct 20, 05:20 CST
Update - We are past the initial triage phase and have identified the core issue affecting Kueski Pay availability. We are currently implementing a workaround/fix and closely monitoring service recovery. We appreciate your patience. The next update will be provided in 30 minutes.
Oct 20, 02:05 CST
Identified - We continue to actively investigate the root cause of the Kueski Pay service disruption. Our engineering team has narrowed down the potential causes and is testing a mitigation path. There is no change in impact at this time, but we are making progress. The next update will be provided in 30 minutes.
Oct 20, 01:56 CST
Investigating - We are experiencing a complete service disruption affecting all Kueski Pay transactions. Our engineering teams are working diligently to identify the root cause and restore full service. Next update in 30 minutes.
Oct 20, 01:09 CST
Oct 19, 2025

No incidents reported.

Oct 18, 2025
Kueski Pay will be under maintenance on October 17th, 2025, downtime is expected
Completed - The scheduled maintenance has been completed.
Oct 18, 14:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 CST
Scheduled - On Friday, October 17th starting at 22:00 hrs CST (MXT) our Kueski Pay service will be under maintenance.

During the scheduled window the Kueski Pay service will be unavailable for 2:00 hours, so customers cannot perform purchase transactions.

Refer to: CHANGE-4690
Oct 8, 10:37 CST
Oct 17, 2025
Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

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